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Last updated: September 14, 2026tiCrypt 2.17.9

Change Password

Prerequisites

Access Level:

User, Sub-admin, Admin, Super-admin

Permission Requirements

  • None.

Access Your Password Change Menu​

  1. Go to the Open User Menu icon in the top left corner.
  2. Select the Change Password option.
caution

Changing your password generates a new private key. Download and use the new key file at your next login. Your old key file will no longer work.

Change Your Password​

  1. Go to the Open User Menu icon in the top left corner.
  2. Select the Change Password option.
  3. In the pop-up, enter your current password.
  4. Enter and confirm your new password.
  5. Click Apply.
caution

Even if you set the same password again, a new private key is generated. Your old key file will not work. If your deployment has split credentials enabled, the server-side encryption credentials are also regenerated, making the old key permanently invalid.

tip

After changing your password, delete all copies of the old key file and replace them with the new key file downloaded at your next login.

If You Forgot Your Password​

Changing a password requires the current one. If you no longer have it, you cannot do this yourself.

  1. Contact your administrator.
  2. Your administrator starts a key recovery. This is not something they can do alone: it takes one member from each escrow group. See Recover a User's Private Key.
  3. You receive a temporary password out of band.
  4. Log in with it, then set a new password from your profile.
  5. Download the new key file and store it securely.
warning

This only works if your account was enrolled in key escrow. If it was not, a forgotten password means the account and all data encrypted under it are permanently unrecoverable. No administrator, and no one at Tera Insights, can reverse that.

note

Your previous key file cannot be used to log in after recovery. The new password generates a new key and invalidates the old one.

Confirmations, Errors & Solutions
Password Changed!

The password has been changed and the key file has been re-created. Please be aware of the following:

  • Make sure you delete all copies of the old key file.
  • Make backup copies of the new key file and store them in secure locations.
  • The Cached key is changed as well. Use the new password on the next login.
  • Even if you set the same password again, the old key file will not work. If split credentials are enabled, the server-side credentials are regenerated, making the old key permanently invalid.
Passwords Do Not Match

The new password and its confirmation do not match.

Re-type New Password

Re-type the new password in the New Password field, then re-type the same password in the Confirm New Password field.

Incorrect Password

Incorrect password, please try again. 1-5/5 tries left.

Re-type your correct existing password

In the Current Password field, re-type your correct existing password. You have 5 attempts before your account is locked. If your deployment uses key escrow, your key can be recovered, but not by an administrator acting alone: it takes one member from each escrow group, a certificate from the Site Key Admin, and execution by a Super-Admin. Ask your administrator to start that process. See Recover a User's Private Key.